![]() ![]() SkyBell can only connect to a 2.4 Ghz network band.We refer to this process as router configuration. In order for SkyBell HD to connect to these routers, the bands must be split to allow the two to broadcast on separate networks. Newer model wireless routers operate with the 2.4 GHz and 5 GHz bands broadcasting simultaneously. The common frequency bands are 2.4 GHz and 5 GHz. SkyBell HD only connects to the 2.4 GHz frequency band. Select 'Add a SkyBell' in the app and follow the on-screen instructions to re-sync the device.After about a minute your SkyBell will default to sync mode. During this time, please delete the SkyBell device from within the SkyBell app. Once you see the LED flash yellow, please release the SkyBell button.The LED will flash rapid green > red and green > blue > yellow. Press the SkyBell button in and hold it for about a minute.The simplest fix is to follow these steps: Your SkyBell HD stores your WiFi network's name and password so if you recently changed these, the SkyBell will not be able to connect to the internet and you will not be able to access your SkyBell. This includes changing your home network password, network name and/or password. Award-winning design providing full-featured performance. If you have recently updated the WiFi information or replaced your router you will need to update the information on your SkyBell HD. Home Security Made Easy Always know whos at your door with the SkyBell HD Wi-Fi Video Doorbell.
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